In 2018, I needed to transport myself and two family members during a health emergency. I’d never done anything like this before. I asked around and searched online. I was referred to REVA and received quotes from two other firms. REVA’s customer service team impressed me from the start. The quote was clear with no extra fees or surprises. REVA staff calmly explained my choices and gave me confidence they’d care for the patient and us – not treat us like a commodity. They were proactive in the days leading up to the trip, knowing I needed reassurance. From the moment the team arrived at the hospital where we were being discharged, which was the first time I met anyone from REVA in person, I could tell they had this under control. One of the passengers ended up having a health issue during the flight. REVA took it in such stride that they created calm when we needed it most. When we landed, they expertly handled the transport to the new facility and checked up on us over the next few months. When it came time to go home, I didn’t even comparison shop for quotes. I called REVA and was able to get most of the same team to take us back. Seeing the same medical team leader waiting for us at the airport helped make a difficult situation much better. Post-trip, REVA’s medical team checks in with us. I would highly recommend their services to anyone who may be considering this highly specialized type of service. Thank you.